HP printers are reliable, but they can face issues like printing errors, connection problems, or paper jams. Most problems can be fixed with simple troubleshooting by visiting 123.hp.com/setup. This guide covers common issues and how to solve them to get your HP printer working again.

How to Troubleshoot HP Printer Issues: Step-by-Step

1. Visit 123.hp.com/setup and download the HP Smart app, if it’s not already installed.
2. Launch the app and select your HP printer from the list.
3. Use the “Diagnose & Fix” feature to automatically detect and resolve common issues.
4. Inspect connections — ensure the printer is properly connected via Wi-Fi or USB, and check for paper jams or low ink/toner levels.
5. Restart both your printer and computer/device to refresh the connection.
6. Update or reinstall the printer drivers, if necessary, using the HP Smart app or from 123.hp.com.
7. If problems continue, contact HP Support for further assistance.